Privacy Policy

1. Information We Collect

  • Personal Identification Information: When you make inquiries through our website, we may collect personal information such as your full name, email address, and contact number.
  • Website Usage Data: IP address, browser type, device type, pages visited, and cookies may be collected.

2. Consent to Data Collection

We will only collect personal information that you voluntarily provide to us. By providing your information, you consent to its collection, use, and processing as outlined in this policy. Where required by law, we will obtain explicit consent before collecting or processing any personal data. You may withdraw your consent at any time by contacting us.

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage our products, services, and customer support.
  • Process transactions and fulfill orders.
  • Communicate updates, promotions, and offers (with your consent).
  • Improve our website, products, and services.
  • Comply with legal obligations and protect our mutual rights.

4. Sharing Your Information & Confidentiality

We treat all personal information as strictly confidential. We do not sell your personal data. We may share your data only with:

  • Trusted Service Providers: For payment processing, deliveries, marketing, and IT support, under strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights and customers.
  • Affiliated Businesses: Under strict confidentiality agreements.

5. Data Retention & Secure Disposal

  • Customer Inquiries: We will retain personal information collected through website inquiries for a period of 3 to 6 months, unless a longer period is required by the Commercial Department for legitimate business needs. After this period, the data will be securely deleted or anonymized.

  • Job Applications: We will retain applicant information for up to 6 months from the date of submission, unless the Careers Department requires it for ongoing recruitment. After this period, the data will be securely deleted or anonymized.

  • Regular Clearing: To ensure proper data management and optimize storage, we will conduct a semi-annual review (every 6 months) to clear data that has exceeded its retention period.

We are committed to disposing of all personal data securely to prevent unauthorized access, disclosure, or misuse.

6. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Accessing your personal data.
  • Requesting correction or deletion.
  • Opting out of marketing communications.
  • Withdrawing consent at any time.

To exercise these rights, please contact us using the details below.

7. Data Security Measures

We implement strict technical, administrative, and physical measures to safeguard your personal data against loss, theft, unauthorized access, and misuse. These include:

  • Encrypted storage of sensitive information.
  • Secure transmission methods (e.g., HTTPS).
  • Access controls to ensure only authorized personnel can view or process personal data.
  • Regular review and updating of our security practices.

8. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our services may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our services constitutes acceptance of any changes.

11. This policy is governed by the laws of the Philippines

 

Contact Us


If you have questions or concerns about this Privacy Policy, please contact us at:

ISLA Gourmet Foods Corporation
Global Catering Clark Services Corporation, N7593 Civil Aviation Complex, Clark Freeport Zone, Pampanga

Mail us at: events@islagourmet.com.ph

Call us in: (02) 8824-0456

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